Frequently Asked Questions
Everything you need to know about your Optoma electronics purchase and support.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for electronic products?
We offer a 30-day return policy on all hardware. Items must be returned in their original packaging with all accessories and documentation to be eligible for a full refund.
Do Optoma products come with a manufacturer warranty?
Yes, all our electronic devices include a 1-year limited manufacturer warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products compatible with international power standards?
Most of our electronics are designed with universal power supplies (100-240V). However, we recommend checking the specific product specifications page or contacting support before purchasing for international use.